Have a question? We’re here to help!
You can use the following resources to find information about general customer and product support topics. If you would like to speak to a Teaching Strategies representative, please refer to the Technical Support or Customer Support contact information below.
Support for GOLD®
Support for The Creative Curriculum®
The Getting Started Guide walks teachers through effectively exploring the resources, planning for the beginning of the year, implementing studies, and utilizing digital curriculum resources.
Support for tadpoles®
Visit the MyTeachingStrategies® Support Portal
The MyTeachingStrategies® Support Portal includes over 800 easily searchable support articles and videos for any of our products and solutions, including GOLD®, The Creative Curriculum®, Digital Resources, Online Professional Development, our mobile apps, and tadpoles®.
Contact Us for Technical Support
If you’re experiencing an issue with one of our digital products, such as GOLD® or tadpoles® and are unable to find the answer to your question in the MyTeachingStrategies® Support Portal, you can contact our Technical Support at the contact information below. We recommend searching the portal with any error message you may receive before calling Technical Support or submitting a case.
When contacting us, please have these details ready: user ID, class ID, or child ID; browser and account email; error messages encountered; steps taken before arriving at the issue.
Submit a Case Online
Submit a case to tech support easily from your computer online.
Call Technical Support
Call us at +1 866-736-5913. Our team is available to answer your calls 7am – 9pm ET, Monday through Friday.
Due to precautionary measures to prevent the spread of the COVID-19 virus, our technical support team is not available for telephone support at this time. Please submit a case through the MyTeachingStrategies® Support Portal by visiting www.teachingstrategies.com/goldsupport and clicking on Submit a Case. We apologize for the inconvenience and appreciate your patience during this time.
What happens next?
Tier I support opens a CASE and assigns you a number.
They solve your CASE or advance it to Tier II support.
Tier II reviews your CASE and contacts you if needed.
They resolve your issue and send you an email with details.
Contact Us for Order Support
For any customer-related questions, such as purchasing and order inquiries, please use the Customer Support contact information.
8 a.m.– 6 p.m. ET / Monday - Friday
+1 800-637-3652 (Option 3)
Find the links below for helpful order support information.