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Support

Support Resources

Have a question? We’re here to help! You can use the following resources to find information about general customer and product support topics.

If you would prefer to speak to a Teaching Strategies representative, please refer to the Technical Support or Customer Support contact information.

Browse Our Free Support Resources


The MyTeachingStrategies® Support Portal
To access our free support resources, please visit the MyTeachingStrategies® Support Portal.

MyTeachingStrategies® Orientations
Join us for an orientation designed to introduce teachers and administrators to GOLD® as accessed through MyTeachingStrategies®.

MyTeachingStrategies® Support Webinars for GOLD® Users

MyTeachingStrategies® support webinars are hosted regularly with topics for both teachers and administrators.

MyTeachingStrategies® Username and Password Reset


Please click on the links below to reset your MyTeachingStrategies® username and/or password.

Our Course Adoptions and Reprints Policy


Course Adoptions
Reprint Permissions

Technical Support

For any technical questions, including inquiries about using GOLD®, please use the Technical Support contact information.

Call Us

Technical support: +1866-736-5913 (7:00 a.m. to 9:00 p.m. ET, Monday through Friday)

Contact Us Online

When you contact Technical Services:

Tier I support opens
a CASE and assigns
you a number.

They solve your CASE
or advance it
to Tier II support.

Tier II reviews your
CASE and contacts you
if needed.

They resolve your issue
and send you an
email with details.


We’ll need these details: user ID, class ID, or child ID; browser and account email; error messages encountered; steps taken before arriving at the issue.    


Customer Support

For any customer-related questions, such as purchasing and order inquiries, please use the Customer Support contact information.

Call Us

Customer support: +1800-637-3652, Option 4 (8:00 a.m. to 6:00 p.m. ET, Monday through Friday)

Contact Us Online

Stay up to date with news about our free webinars, online resources, and products.

Teaching Strategies