Have a question? We’re here to help! You can use the following resources to find information about general customer and product support topics.
If you would prefer to speak to a Teaching Strategies representative, please refer to the Technical Support or Customer Support contact information.
The MyTeachingStrategies® Support Portal
Visit the MyTeachingStrategies® Support Portal for more than 400 easily searchable support articles and videos for any of our digital solutions, including GOLD®, The Creative Curriculum®, Digital Resources, Online Professional Development, our mobile apps, and tadpoles®.
To access the portal, click the blue question mark icon in the bottom left-hand corner of any screen within MyTeachingStrategies®.
For any technical questions, including inquiries about using GOLD®, please use the Technical Support contact information.
Technical support: +1866-736-5913 (7:00 a.m. to 9:00 p.m. ET, Monday through Friday)
When you contact Technical Services:
Tier I support opens
a CASE and assigns
you a number.
They solve your CASE
or advance it
to Tier II support.
Tier II reviews your
CASE and contacts you
They resolve your issue
and send you an
email with details.
We’ll need these details: user ID, class ID, or child ID; browser and account email; error messages encountered; steps taken before arriving at the issue.
For any customer-related questions, such as purchasing and order inquiries, please use the Customer Support contact information.